Customer Service

Page Directory

• My Personal Customer Service      
• Supplementary Materials Available for Students and Teachers

My Personal Customer Service

PREP GUIDE (free to my customers)

• Chapter by chapter guide to assist instructor’s in converting their lecture notes from the previous edition to the current edition
• Eliminates instructors having to completely redo their lecture notes

AUTHOR’S CHAPTER OUTLINES (Free to my customers)

• Listing of the major and sub-major topics in each chapter.

HOSPITALITY NEWS AND RESEARCH WEBSITE

• accounting, tax and technology updates
• hospitality industry and international news
• business profiles
• research reports
• notice is emailed when updated (usually monthly at a minimum)

NEWS ALERTS & UPDATES – Emailed by Author

• Current news and events in the hospitality industry, including
• Changes to the Uniform System of Accounts

AUTHOR’S PERSONAL TEST BANK (Free to my customers)

• A computerized test bank, designed by the author is free to my customers. Each chapter contains a minimum of 20 questions in multiple-choice format. Every question relates to end-of-chapter material and therefore is appropriate for the testing process.

AUTHOR’S PERSONAL CUSTOMER SERVICE

• The only hospitality accounting author providing personal assistance with customers. This customer service includes inquiries, special requests, problem resolution, and alliance with the publisher.

 

Supplementary Materials for Students and Teachers - Provided by the Publisher

INSTRUCTOR'S GUIDE (Free with order of 10 texts) 

• Teaching suggestions
• Lesson Plans for each chapter 
• Transparency Masters
• References to text exhibits
• Suggested Class Activities
• Test Questions and Solutions
• Competencies List
• Solutions to text questions, problems, and Ethics Cases (Fully worked-out, comprehensive solutions)

PUBLISHER’S TEST BANK DISK (Free with order of 10 texts)

OPTIONAL STUDENT WORKBOOK (Low cost)

• Contains several assignments per chapter in multiple choice, true/false, and problem formats.
• Students do not require any paper because each page uses a fill-in design or problems work area
• Contains journals and worksheets for assignments (text & workbook) requiring this accommodation.

INSTRUCTOR’S SOLUTIONS MANUAL (Free with order of 10 workbooks)
Not just the answers – Comprehensive, fully-worked out solutions for the Workbook (also contains text solutions to provide the instructor with one convenient solutions manual).

STUDENT COURSE CERTIFICATES  (Issued by the publisher under a special program.  Please contact the publisher for information.)